Chapter 4

Controllers

Get Out of My Way

image
image Tyrants
image Demanders
image Bullies
image Persecutors
image Slave drivers
image Bulldozers

Spot a Controller

Negotiating with Controllers reminds you of yielding to a big truck coming off of a freeway ramp. Like the truck, a Controller won’t stop and will run right over you if you’re not careful. Controllers are aggressive, condescending, superior, challenging, impatient, intimidating, and demeaning. They are articulate, think well on their feet, and may use profanity or threatening words. Controllers are arrogant. They feel comfortable voicing frustration or “leading the attack” on you if you aren’t accomplishing their desired outcome. They complain aggressively to accomplish results.

Are You Negotiating with a Controller?

A Controller uses aggressive complaining in an ...

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