INTRODUCTION

How to Be a Great Problem-Solver

Hard problems are everywhere around us. They lurk in all facets of our lives, unsolved. They make us suffer in ways that we recognize and ways that we have blocked out.

When we fail to solve these hard problems, we often learn to work around them, throw money and resources at them, or simply learn to live with them. These hard problems can persist so long that we or our organizations have long forgotten that they exist, even though they’re costing us time and money. But while they are hard, they are not unconquerable. They can be solved.

This book will teach you about great problem-solving behaviors. These are the behaviors you need to solve practical problems—specifically, hard problems. If you are ...

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