Stop Talking, Start Communicating: Counterintuitive Secrets to Success in Business and in Life, with a foreword by Martha Mendoza

9DON’T SOLVE PROBLEMS

YOU ARE MESSING AROUND WITH FAR TOO MANY ISSUES ALREADY

Growing up in Texas in the 1970s, I didn’t know what inflation was, but I gathered from the adult conversations all around me that it wasn’t good.

Decades later, fears of a ’70s-style repeat (or worse) keep economic inflation in the news. But while we collectively worry about how much we may have to pay for a gallon of milk, we’re largely overlooking a different threat: communication inflation.

Just as an inflated dollar loses its buying power, our dramatically increased rates of communication have cheapened our messages. We suffer from chronic transmission overload, pervasive distraction, and cascading communication problems as too many people weigh in on too many ...