CHAPTER FOUR
Do Get Excited—Reaping the Rewards of Emotion
Emotion is not a four-letter word, but it’s treated like one in many businesses and other organizations. Don’t ask me why—I’m an Italian-American, after all. If that seems like an offensive stereotype, I apologize. But I’m not sorry about being emotional or for being proud of my ethnic heritage. I think the two are linked. I laugh, I cry, I cheer, I groan. For better or worse, I express my feelings. It’s made me an effective leader, business executive, parent, and husband.
There’s magic in emotion. Do I really have to convince you of that? I’ll start with Winston Churchill’s emotionally charged speeches during World War II. By all rights, Great Britain should have crumbled before ...
