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Stop Whining--and Start Winning by Frank Pacetta, Roger Gittines

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CHAPTER ELEVEN

On the Fast Track—Because the Train(ing) Doesn’t Stop Here Anymore

Ask them.

If I could get away with it, I’d end the chapter right here.

Ask them.

It’s my all-purpose answer to questions about how to develop an effective training program. Billions of dollars are wasted on training, and it’s not because bad people are kissing off good and useful material. Nor is it due to bad material being thrown at good people. The fault lies with the unasked and therefore unanswered question:

What do you need?

Once they’ve seen a basic job description, even a rank beginner can meaningfully address the question. They know what they need. Well, most of them do. As a new employee, I sat through weeks of training at Xerox’s magnificent training ...

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