CHAPTER TWELVE
Gaining Processability to Close the Loop—Connecting People to Profits
The stalker has finally emerged from the bushes. Process. Everything that we covered so far rides on the back of process. Everything.
I hear you saying, “Now he tells me?”
Yeah, now. If I had overtly introduced process in chapter 1, there would be readers galore already billing themselves out at $2,500 a day as “Leadership Process” gurus. They’d gobble up the process and ignore the rest. Process is not leadership, but effective leadership depends on process.
Raw emotion isn’t enough.
Is this Frank Pacetta speaking?
It’s me. All the sincerity, trust, communications, family atmosphere, fun, high performance, people-ology, recruiting, and training aren’t worth ...
