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Knowledge Architecture
Ask any CEO to describe, in detail, the knowledge transfer process within their organization. Ask them to explain the metrics they have in place to ensure that the process is effective and how those metrics have trended in recent years. Ask that same CEO who is responsible and accountable for the knowledge transfer process. Ask them what rate of return they are achieving on their human capital. Finally, ask them how much they invest every year in the knowledge transfer and development process, and how they determine whether or not they are receiving good value in return.
It is not just the CEO who is to blame here, it is the whole system and the lackadaisical, short-term, amateurish approach we take to human capital ...
