ImagesChapter 12

Evaluating Human Capital Development: Build versus Buy versus Redesign

Issues addressed in this chapter

• Analyzing the impact of training and development—challenges with the Kirkpatrick model

• Training and development as standalone interventions or part of larger integrated solutions

• The build versus buy versus redesign decision for critical skills

Key questions

• Can the ROI of training be measured on its own?

• When is combining training and development with other interventions most effective?

• Is it better to develop from within or hire externally? Would you get better organizational outcomes if you considered changes to the ...

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