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Strategic Business Development for Information Centres and Libraries

Strategic Business Development for Information Centres and Libraries

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by Margareta Nelke
Publisher: Chandos Publishing
Release Date: November 2011
ISBN: 9781843346616
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Book Description

This book is aimed at guiding managers towards systematic approaches to improve and facilitate necessary strategic business development and planning. Conditions in the workplace for the Library and Information Services (LIS) are rapidly changing: many organizations are experiencing budget restrictions as well as stakeholders questioning the value of the services. Strategic Business Development for Information Centres and Libraries offers methods and tools for LIS departments to ensure value and benefits are delivered to the parent organization. It argues that LIS must be prepared to change according to the parent organization's needs, to develop strategies for important activities and to seek alliances among key stakeholders. It also offers information on the best practice from five top-performing international LIS units.

  • Focuses on business development and planning on a strategic level
  • Includes chapter tools that can be immediately applied by the reader
  • Interviews with five practicing mangers

Table of Contents

  1. Cover image
  2. Title page
  3. Table of Contents
  4. Copyright
  5. List of figures and tables
  6. Preface
  7. Acknowledgements
  8. About the author
  9. Chapter 1: The necessary business development and planning
    1. Abstract:
  10. Chapter 2: Leadership and change management
    1. Abstract:
    2. The manager’s responsibility
    3. Team members’ responsibility
    4. Involving staff
    5. Case study: the unsuccessful involvement
    6. Turbulent times
    7. Voices from practitioners: Maria Hugosson Bygge
  11. Chapter 3: Competitive intelligence
    1. Abstract:
    2. The forming of perspectives
    3. Demands on individuals and organisations
    4. The PCMAC model
    5. Decisions and actions
    6. Pitfalls and tips
    7. Voices from practitioners: Charlotte Håkansson
  12. Chapter 4: Business concept and information strategies
    1. Abstract:
    2. The business concept
    3. Information strategies
    4. Voices from practitioners: Helena Vallo
  13. Chapter 5: The business plan
    1. Abstract:
    2. The annual cycle of the business plan
    3. Case: the annual planning process
    4. The content of the business plan
    5. Voices from practitioners: Jette Guldborg Petersen
  14. Chapter 6: Strategic goals, measurement and evaluation
    1. Abstract:
    2. Set the strategic goals
    3. Measure and evaluate
    4. Voices from practitioners: Katarina Kristoffersson
  15. Chapter 7: Implementation of strategic decisions
    1. Abstract:
    2. Case: from Tetra Pak Library to Technology Intelligence
  16. Chapter 8: Tools
    1. Abstract:
    2. About organising workshops
    3. Brainstorming with relation matrix
    4. PESTLE(M)
    5. SWOT
    6. Scenario planning
    7. Impact analysis
    8. Unbiased review of the business: a workshop
    9. Spider diagram
    10. Benchmarking
  17. Chapter 9: Changes and challenges
    1. Abstract:
    2. Changes
    3. Challenges
  18. References
  19. Index