May 2017
Intermediate to advanced
178 pages
4h 56m
English
Content preview from Strategic Business ManagementBecome an O’Reilly member and get unlimited access to this title plus top books and audiobooks from O’Reilly and nearly 200 top publishers, thousands of courses curated by job role, 150+ live events each month,
O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.
7
THE PROMISE AND PERILS OF THE BALANCED SCORECARD
The balanced scorecard, the methodology developed by Drs. Robert S. Kaplan and David Norton, recognises the shortcomings of executive managements’ excessive emphasis on after the fact, short-term financial results. It resolves this myopia and improves organisational performance by shifting attention from financial measures and managing non-financial operational measures to customers, internal processes, and employee innovation, learning and growth. These influencing measures are reported during the period when reactions can occur sooner, which in turn, leads to better financial results.
The balanced scorecard is one of the underpinnings needed to complete the full vision of the performance management framework. Will the adoption rate of the balanced scorecard find the same difficulty crossing the chasms encountered by activity-based cost management (ABC/M) systems in the 1990s? It took many failures in ABC/M system implementations before organisations learned what ABC/M is and how to shape, size and level the detail of ABC/M systems before organisations began to get them ready for use. Are balanced scorecard implementations going to experience the same difficulty?
WHAT IS A BALANCED SCORECARD?
An early indication of trouble is the confusion about what a balanced scorecard is and more confusion about what its purpose is. There is little consensus. If you ask executives whether they are using a balanced scorecard, many say they are. ...
Become an O’Reilly member and get unlimited access to this title plus top books and audiobooks from O’Reilly and nearly 200 top publishers, thousands of courses curated by job role, 150+ live events each month,
and much more.
Read now
Unlock full access
More than 5,000 organizations count on O’Reilly
O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.