O'Reilly logo

Strategic Employee Surveys by Jack W. Wiley

Stay ahead with the world's most comprehensive technology and business learning platform.

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, tutorials, and more.

Start Free Trial

No credit card required

References

B. Becker, and B. Gerhart "The Impact of Human Resource Management on Organizational Performance: Progress and Prospects." Academy of Management Journal, 1996, 39, 779-801.

J. W. Boudreau, and P. M. Ramstad Beyond HR: The New Science of Human Capital. Boston: Harvard Business School Press, 2007.

S. M Brooks, J. W. Wiley, and E. L. Hause "Using Employee and Customer Perspectives to Improve Organizational Performance." In L. Fogli (ed.), Customer Service Delivery: Research and Best Practices. San Francisco: Jossey-Bass, 2006.

J. L. Heskett, and others. "Putting the Service-Profit Chain to Work." Harvard Business Review, Mar.-Apr. 1994, pp. 164-174.

A. C. Higgs, and S. D. Ashworth "Organizational Surveys: Tools for Assessment and Change." ...

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, interactive tutorials, and more.

Start Free Trial

No credit card required