Chapter 9. Sustaining Change
Once an organization has achieved positive change in survey results from one measurement to the next, it faces the challenge of sustaining change over an extended time frame. Since the way survey programs are viewed in an organization is largely influenced by how they are handled by the organization's leaders, internal practitioners want to understand the mind-set or belief systems of leadership teams whose overall organizational employee survey scores improve with each administration. From my experience, leadership teams whose organizations continuously improve have the characteristics set out in the rest of this chapter.
They have a clearly articulated vision, mission, and value system.
A characteristic of best practice ...
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