Strategic Excellence in the Architecture, Engineering, and Construction Industries

14Cascading

14.1 INTRODUCTION

Kiichiro Toyoda, a founder of Toyota Motor company, thought that the making of products to satisfy customers requires a systemic approach of doing work that will cover the entire processes, ranging from identifying customers’ needs to including engineering development, design, production, inspection, logistics, services, and maintenance. He also believed that the goal of customer satisfaction could not be obtained unless Toyota could improve all processes in a continuous manner. This thinking habit has become the foundation of the current Toyota technique referred to as “Kaizen” (every time improvement, everywhere improvement, every one improvement; continuous improvement).

Cascading the corporate strategy is all ...