15Governance

15.1 INTRODUCTION

Governance is the process set in place to guide decision making at all levels throughout the organization. Although this book has discussed many different tools and practices that are used to implement effective strategic governance, this chapter focuses more on how to execute “good governance,” that is, how to guide decision making without causing harm.

15.2 RISKS OF BAD GOVERNANCE

Bad governance is any type of governance that causes harm, either intentional or unintentional, within the organization or outside the organization. The effects of bad governance can vary significantly and can range from minor dissatisfaction to a complete failure of the organization and, in extreme cases, can even lead to legal ...

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