Strategic Excellence in the Architecture, Engineering, and Construction Industries

17Engagement

It has long been understood that our beliefs have a profound effect on our behavior. What is often overlooked, however, is the equally profound effect that systems have on behavior.

Shigeo Shingo

17.1 INTRODUCTION

A highly engaged workforce is one that not only has a sense of ownership of the corporate strategy but is also excited to support it. Building engagement focuses on creating an organization whose members take pride in their work and experience a sense of satisfaction in being great at what they do. An engaged workforce will not only have increased job satisfaction but will also have a higher level of job performance, a better attitude towards solving problems, a healthier culture, and a more synergist team atmosphere. ...