People who are satisfied with the way things are can never achieve improvement or progress.
Shigeo ShingoThe Sayings of Shigeo Shingo, p. 17
In business, as in construction, there is no universal tool that can be used to accomplish any and all tasks. Different situations require different tools and the more tools you are familiar with and skilled at using, the more situations you will be prepared to confront. In this chapter, we focus on presenting many useful tools that can be used to solve problems and promote continuous improvement.
The author was involved in a lean project for a pharmaceutical company. They needed to increase the capacity of their pill production facility and they were searching ...