Strategic Excellence in the Architecture, Engineering, and Construction Industries

23Shingo

When I began visiting companies and production plants, there was one thing I almost always used to tell company presidents, ‘The medicine I am prescribing for you is a miracle drug and very powerful, but there is one problem with it.’    ‘What problem?’ they would say.    ‘The problem,’ I would explain, ‘is that the medicine won’t work unless you take it. I may tell you wonderful things, but you’re not going to be successful unless you actually do what I’m telling you.’

The Sayings of Shigeo Shingo, p. 160

23.1 INTRODUCTION

Countless organizations have dedicated significant resources to the application of one continuous improvement tool after another only to experience short bursts of improvements, rather than long-term, ongoing, ...