25Leadership and Strategic Excellence
The first problem in what we call improvement is to get a grip on the status quo. The most magnificent improvement scheme in the world will be worthless if your perception of the current situation is in error.
The Sayings of Shigeo Shingo, p. 27
25.1 INTRODUCTION
The United States military has always been labeled as an authoritarian, top-down leadership style, and that label is appropriate when it comes to command decisions during a time of crisis or combat. However, all the military bases employ civilians, and in many of them, the number of civilians greatly outnumbers the active duty military who are on the base. One day, one of the authors of this book met with an Air Force General who stressed, “We ...
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