20 Information Technology andOrganizational Performance

Beyond the IT productivityparadox

L. P. Willcocks and S. Lester

Despite the massive investments in Information Technology in the developed economies, the IT impact on productivity and business performance continues to be questioned. This chapter critically reviews this IT productivity paradox debate and finds that an important part, but by no means all, of the uncertainty about the IT payoff relates to weaknesses in measurement and evaluation practice. Based on extensive research by the authors and others, an integrated systems lifecycle approach is put forward as a long term way of improving evaluation practice in work organizations. The approach shows how to link business and IT/IS strategies ...

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