FURTHER STEPS: DEVELOPING KNOWLEDGE MANAGEMENT TO FEED INNOVATION

I-Pipe and its expanded version of Innovation E-Space gave us a great start in making KM a success. We had a good though basic KM system to hold us over for a while, especially in the area of innovation. But it was focused only on innovation. Something was missing.

What we were lacking soon became clear. We were acutely aware that a major characteristic of our history and culture was not sharing information across functional lines. Many people perceived that they did not have proper information about environmental and customer trends, needs, and wants, which were extremely relevant to innovation. Therefore, if we were going to encourage innovation from everyone and everywhere, ...

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