CHAPTER ONEAn Introduction to Kaizen
Since 1986 when the book Kaizen: The Key to Japan’s Competitive Success was published, the term kaizen has come to be accepted as one of the key concepts of management. In the first decade of the twenty-first century as the Toyota Motor Company surpassed General Motors to become the top automotive manufacturer in the world, awareness of the vital difference played by kaizen in Toyota’s success also increased.
Today, organizations worldwide from manufacturers, to hospitals, to banks, to software developers, to governments are making a difference by adopting kaizen philosophies, mind-sets, and methodologies. Even though the names of these strategies may change over the decades from continuous quality improvement ...
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