Chapter 1 About Listening

DOI: 10.4324/9781003413486-1

LISTENING IN AN organizational context can be seen as something new and modern. But already in 1958, an article entitled “Listening to People” was published by Ralph G. Nichols and Leonard A. Stevens in Harvard Business Review. In the article, the researchers concluded that listening is the most critical component in organizational communication but also the weakest.1 Although more than 60 years have gone by since this observation was made, not much has happened in this area. Listening is still neglected in many organizations, and whenever addressed in academic and popular literature on topics such as organizations, communication, leadership, and coworkers, listening is rarely the focus. ...

Get Strategic Listening now with the O’Reilly learning platform.

O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.