CHAPTER 8

Employee Performance—Significance and Evaluation

You take care of the people. The people take care of the service. The service takes care of the customer. The customer takes care of the profit. The profit takes care of the re-investment. The re-investment takes care of the re-invention. The re-invention takes care of the future. (And at every step the only measure is EXCELLENCE.)

—Tom Peters 7 Steps to Sustaining Success

Case Study

Tim Allen had mixed feelings when he was asked by his company, Tele-Infora Inc. of Mountain View CA (TI), to take over as head of Personnel at their newly set up India Development Centre (IDC) at Bangalore, India. The salary raise was good and the part that would be paid in the United States would be fully ...

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