“There is no more important area to be clear about in organizations than the reality and presence of authority. Miss this one and you will forever have to make up reasons for why things fail. When you get it right, change, people, processes, andabove allbusiness results will fall into place.”


Authority for many is a dirty word. The truth is it is just a word and it is present in every organization. Some think the word “boss” or “manager” is a problem; the reason is psychological. To be alive is to be raised, and we were all raised by people. In other words, we were all born into an ­authority system. All of us had a primary caregiver or two who did their best to raise us in the way they thought would help us function ...

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