“How do I hold people accountable?”
Many managers, ironically, do not know how to hold people accountable and have never been trained in managing people. They either lack the proper structure to do so, or they lack the personal authority (p. 75) to pull it off. While there is no perfect way to ensure happy employees while holding them accountable, there are some basics that many organizations do not have in place. Those basics are clear expectations, which include task-component clarity, single point of accountability, and what we call By-Whens.
Yet, there is more to this in a manager’s development. You must be willing and able to confront, and either have legitimate authority (i.e., you ...