CHAPTER 9

Workplace Knowledge

 

All organizations have an abundance of underutilized knowledge for solving problems while racing towards the bottom line. In this small but critical section, I outline the types of knowledge that exist within all ­organizations to help you think through who needs to be involved and in which situations.

Manager Knowledge—A manager’s knowledge is cumulative. It takes time to learn how to manage any department, plant, or group because all are comprised of humans and all are unique. That is why all managers learn about how to manage their unique system as they do their job. Some have had the luxury of being trained in theories of behavioral dynamics, but mostly they are promoted into their positions due to their technical ...

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