Strategic Public Management

CHAPTER 14 ________________________________Web 2.0’s Knowledge Management Potential in the Public Sector

Tracy Haugen

To begin addressing how to manage knowledge, one must first think about where the knowledge resides. In the public sector, the work environment is changing, and much knowledge resides in the multi-sector workforce, which comprises three main elements:

• Political government appointees, who are largely in charge of setting policy for the agency

• Career government employees, who execute the administration of policies and programs ...