Index
A
access, 16
ACCESS customer service center, 20–21
accountability, 90–91
accountability plans, 77
accrediting expertise, 150
advocacy, 85
ambiguous wicked problems, 7–8
American Recovery and Reinvestment Act
common risks, 53–55
gap analysis, 52–53
goals, 49
managing internal controls, 51–52
measuring risk and performance, 50–51
overview, 47–48
risk management plan, 55–56
American Society for Public Administration (ASPA), 81
American Society for Training and Development (ASTD), 109
B
basic skills, 110
behavior economics, 127
best practices, 76, 86–87
best value performance indicator (BVPI), 177
blogs, 143
BPR. See business process review
budget analysis, 85
Bureau of Labor Statistics (BLS), 25, 111
business plans, 75
business process review ...
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