Contents
PART 1 Strategic Program Operations.
CHAPTER 1 Planning and Managing Core Mission Functions at the Municipal Level
Distinguishing Among Wicked Problems
Failure to Conceptualize Externally
Small Problems and Conceptualization
Managers’ Capacity to Implement Solutions
CHAPTER 2 Planning and Managing Core Mission Functions in San Diego County, California
The Discipline of a General Management System
A Complex Health and Human Services Agency Grapples with Strategic Alignment
All Hands Engaged in Priority Food Stamps Initiative
Reengineering the Eligibility System
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