Strategic Staffing: A Comprehensive System for Effective Workforce Planning, Second Edition

Measuring Both Effectiveness and Efficiency

When you are measuring the success of your strategic staffing processes, you must analyze both effectiveness and efficiency. Examining either of these alone is insufficient. A process that quickly and cheaply recruits people with the wrong skills may technically be efficient, but it is clearly ineffective. Similarly, a process that places 10 candidates that are perfect fits in a particularly critical job may technically be quite effective, but if you had to interview and consider hundreds of candidates to find that perfect 10, the process is not very efficient.