Prologue: The ManagementTeam Is Summoned

THE CEO SPEAKS

The CEO asked me to remain seated and silent behind him for the moment as the management team entered the boardroom. They had all met me briefly before, one on one. There was no need for a cordial reacquaintance. He greeted each attendee with a dismissive wave urging them to their seats, setting a tone consistent with the severity of what he was about to say. When all were settled he took his seat and began.

Ladies and gentlemen,

Two years ago our company was at the top of its game. We had ...

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