8
The People Side of Implementation
Getting the Right People on Board
Key Topics Covered in This Chapter
- How to enlist the support and involvement of key people in a change initiative
- Supporting the plan with consistent behaviors
- Enabling structures (i.e., training, pilot programs, and a reward system)
- Ways to celebrate milestones
- The importance of relentless communication
THE PREVIOUS TWO chapters could give the impression that strategy implementation is a mechanical process: Just develop a blueprint of action steps, tell employees to execute those steps, and check periodically for compliance and progress. The reality is that people are the most important part of implementation, and harnessing their energy and commitment to strategic change ...
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