Chapter 4

Processes that Engage Structures

Good processes are key to successful nonprofit management. A manager with experience in running successful business organizations may recommend structural tools—such as an organizational chart, assembly line, management flow of information, or others—in order to make a nonprofit organization more effective. In doing so, he might find that the tasks and activities of a nonprofit organization may not lend themselves to the same structural efficiencies as a business. Many organizations we researched showed us how often these systems went awry in a nonprofit setting. Instead, leaders were able to achieve effectiveness and efficiency by focusing on processes that align the organizational tasks and activities ...

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