CHAPTER1Introduction to Streamlined Process Improvement (SPI)

Business Process Improvement (methodology) investigated and established by Dr. H. James Harrington and his group [represents] some of the new strategies which bring revolutionary improvement not only in [the] quality of products and services, but also [in] the business processes which yield the excellent quality of the output.

—Professor Yoshio Kondo,the leading Japanese quality authority

Introduction

We have more opportunities to improve our processes than we have problems to solve.

—H. James Harrington

This book is designed to help you streamline your processes, making them more efficient and effective. This will allow you to sell your products and services at a lower price and still ...

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