About the Author

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Dr. H. James Harrington is one of the world’s quality system gurus with more than 60 years of experience. He has been involved in developing quality management systems in Europe, South America, North America, the Middle East, Africa, and Asia. It has been said about him, “He writes the books that other consultants use.”

In the book Tech Trending, Dr. Harrington was referred to as “the quintessential tech trender.” The New York Times referred to him as having a “knack for synthesis and an open mind about packaging his knowledge and experience in new ways—characteristics that may matter more as prerequisites for new-economy success ...

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