Resolving Conflicts Harmoniously

The art of life is not controlling what happens to us, but using what happens to us.

—Gloria Steinem

On August 20, 2013, twenty-year-old Michael Brandon Hill, armed with an AK-47 and 500 rounds of ammunition, slipped through security at Ronald E. McNair Discovery Learning Academy, an elementary school in Decatur, Georgia. Once inside, he entered the front office and took bookkeeper Antoinette Tuff and others hostage. Tuff was one of three staff members who had been trained in handling hostile situations.

Hill was agitated when he walked into the office. He said he had no reason to live and that he knew this was the day he was going to die. He also said that he wanted to kill ...

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