NINE

SPARK CREATIVE SOLUTIONS IN HIGH-PRESSURE SITUATIONS

Listening Is More Than Hearing

The most exciting breakthrough of the 21st century will occur not because of technology but because of an expanding concept of what it means to be human.

—John Naisbett, Megatrends 2000

Back in the 1970s, when I was twenty-three, I lived for a couple of months on Formentera, a small Spanish island in the Mediterranean. There I met Cindy, who traveled with me to Morocco. For a number of reasons, including the desire to meet Moroccans, we ended up traveling third class on the night coach from Fez to Casablanca. We had no idea at the time that this train was one of the most infamous in the world.

The third class coach’s wooden benches accommodated four people. ...

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