7 Is My Organization Stuck?

DOI: 10.4324/9781003157458-7

The greatest danger in times of turbulence is not the turbulence; it is to act with yesterday’s logic.

Peter Drucker

If you want to truly understand something, try to change it.

Kurt Lewin

Our health care systems have certainly proven their ability to adapt over the last few years. However, in the fall of 2017, Peter was the program manager for a digital transformation at a large healthcare system in Virginia and he was stressed out. The effort was failing. Workers across the healthcare system were extremely committed to the organization and the well-being of all the patients in their care, but nearly every part of the organization was resisting the transformation.

“We are like a cruise ...

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