Chapter 12

Working with Community Groups to Inform the Design of Domestic Technologies

Michael Massimi     Microsoft Research, Cambridge, UK

Abstract

Human-computer interaction (HCI) traditionally studies domestic computing with methods that focus on the inner workings of the home, such as family interviews or home visits. This approach yields rich results, but may inadvertently focus discussion on productive and positive aspects of family life such as cooperation, intimacy, and the everyday joys of family life. Insights from this approach can be augmented by looking outside of the home at the family’s relationship to the local community. Community support groups are places where the problems of family life “spill over” into a more public setting. ...

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