O
Obfuscation
Business writing in all formats should be plain and clear. Overly complex wording, called obfuscation, detracts from the message and frustrates the recipient. In many instances, obfuscation is used because the writer may not have a complete grasp on the subject matter, so the use of bigger or more complex words is a substitute for research.
Example, obfuscation:
The cognizant management personnel are prompted to advise departmental personnel that Monday is a non-working day. Accordingly, they should refrain from appearing at the headquarters for work assignments.
Example, simplified message:
Managers should remind employees that this Monday is a holiday.
Obfuscation also may be based on excessive use of jargon and cliché expressions ...
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