Succeeding in the Project Management Jungle

CHAPTER 5The Triple Expectations Pyramid and Your Management

SO YOU’VE SCALED the Expectations Pyramid. You have identified your customers’ expectations and worked to meet their needs, and you have left them satisfied that they are getting their money’s worth from your company and your team. These are important accomplishments, and ones that are critical to the success of your project. However, your challenges are just beginning. Customer expectations are only one face of the Triple Expectations Pyramid, and you can’t reach the heights you’re striving for until you manage all your stakeholders’ expectations. Remember, you are aiming for the crossroads where the goals of your stakeholders meet the technical needs of your project. You must keep ...