book

Succeeding in the Project Management Jungle

by Doug RUSSELL

June 2011

Beginner

272 pages

6h 11m

English

AMACOM

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Escape Is Possible from the Project Management JungleWhat Creates the Project Management Jungle?TACTILE Management™ DefinedSucceeding in the Project Management Jungle
TransparencyAccountabilityCommunicationTrustIntegrityLeadership That Drives Needed ChangeExecution Results

High-Level Stakeholder ExpectationsCase Study: The R.101 ProjectTraditional Project Constraints with Stakeholder ExpectationsTriple Expectations PyramidPutting It All Together
Customer Expectations: ScopeCustomer Expectations: CostCustomer Expectations: Schedule
Two Toxic Management StylesYour Management’s Expectations: ScopeYour Management’s Expectations: ScheduleYour Management’s Expectations: Cost
Your Team’s Expectations: ScopeYour Team’s Expectations: ScheduleYour Team’s Expectations: CostUsing the Triple Expectations Pyramid
PM AssignmentProject CharterProject ScopePreplanning the PlanAvoiding Toxic Management in InitiationCase Study: The Path Less Taken
Creating the Initial (Baseline) PlanHistorical Planning ApproachesTACTILE Planning ApproachProject Management Plan Basics: Scope, Time, Cost, and Risk ManagementFinishing the Plan: Quality Assurance, Human Resources, Communication, Procurement, and Integration ManagementDiscovering and Addressing Needed Information Until ApprovalFlexibly Looking AheadAvoiding Toxic Management in PlanningCase Study: The Path Less Taken
Executing to the PlanTACTILE Execution ApproachMeetingsControlling Change ControlSelling New BaselinesLearning How to WinCase Study: The Path Less Taken
MonitoringControlling (Don’t Even Try)ReportingCase Study: The Path Less Taken
Properly Close All Project ActivitiesCapture Data for Organizational LearningEnsure Personal GrowthCase Study: The Path Less Taken

Content preview from Succeeding in the Project Management Jungle

CHAPTER 5The Triple Expectations Pyramid and Your Management

SO YOU’VE SCALED the Expectations Pyramid. You have identified your customers’ expectations and worked to meet their needs, and you have left them satisfied that they are getting their money’s worth from your company and your team. These are important accomplishments, and ones that are critical to the success of your project. However, your challenges are just beginning. Customer expectations are only one face of the Triple Expectations Pyramid, and you can’t reach the heights you’re striving for until you manage all your stakeholders’ expectations. Remember, you are aiming for the crossroads where the goals of your stakeholders meet the technical needs of your project. You must keep ...