Assessing Technical Support Maturity
Assessing Community Support
The key question about community support is how to determine how good it is. However, how do you do an assessment of the mailing list's maturity before committing to a product and generating actual support requests? There are several factors to examine in making a maturity assessment of community support.
Several factors determine the quality of community technical support.
Number of Mailing Lists
Depending on the product, the number of lists that address product questions can range from one to well over 100. Generally speaking, a new mailing list is created when the traffic on an existing list gets too great, and the product is complex enough to warrant a list devoted to a particular ...
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