One of the most important uses of metrics is to help your organization improve. To improve, you need to understand how to use your measures. The first, second, and third steps you take after collecting and analyzing your measures are: investigate, investigate, and investigate.
The first step—and the only proper response to metrics (good or bad)—is to investigate. Success Metrics are no different. We don’t pull out our metrics and declare success, nor failure. We use them to provide insight into our progress. We use them to see which of our processes and procedures might benefit from a tweak ...
