© Martin Klubeck 2017

Martin Klubeck, Success Metrics, 10.1007/978-1-4842-2586-8_1

1. What Is Success?

Martin Klubeck

(1)Niles, Michigan, USA

What is success? This is a tough question—tougher than it would seem. It’s also the first question among a list of questions we have to answer. When I get introduced, invariably people ask, “What do you do at Notre Dame?” Lately I enjoy answering, “I help people find the questions to their answers.” I say this with sincerity and only a hint of a smile.

“Don’t you mean you help people find the answers to their questions?”

“No. When it comes to metrics, most organizations have a ton of answers but have forgotten to figure out the questions.” The first answer I find most people think they have is how to be successful—the ...

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