What is success? This is a tough question—tougher than it would seem. It’s also the first question among a list of questions we have to answer. When I get introduced, invariably people ask, “What do you do at Notre Dame?” Lately I enjoy answering, “I help people find the questions to their answers.” I say this with sincerity and only a hint of a smile.
“Don’t you mean you help people find the answers to their questions?”
“No. When it comes to metrics, most organizations have a ton of answers but have forgotten to figure out the questions.” The first answer I find most people think they have is how to be successful—the ...
