Immediately after 9/11, I was asked to come to New York City to work with Merrill Lynch because the company had an office located in the World Financial Center, a building connected to both World Trade Center buildings. The Merrill Lynch office had two of its financial advisors eating breakfast the morning of 9/11 in a restaurant called Windows on the World, along with a number of their clients. When the planes hit, the advisors called their families and then the office to say goodbye. I’ve been trained in critical stress debriefing and had been on a few emergencies before, so I was honored to help this company and our country at that horrific time.

When I went to work with the New York office, I was surprised to see many workers with casts on ...

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