77 Lessons and Learnings from Life and LOVEFiLM

PART ONE – Pre-Production

Chapter 1 – Open All Hours

1. Don’t underestimate the importance of understanding numbers and getting to know the metrics behind a business when you are young.
2. Get early experience of managing people. I did that through things like the Athletic Union, being house captain, directing plays and captaining the rugby team.
3. Learn to appreciate the importance of cash. The most powerful lesson in business is the importance of cash. Its importance hasn’t diminished one bit.
4. Seek out some customer service experience early on and learn all about what excellent customer service looks like. Working in the supermarket taught me about customer service and about the importance ...

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