The Role of Performance Management
There has been a lot already written in this book about the importance of metrics, measurement and knowing the critical success factors and the growth accelerators or inhibitors that will determine the future of the business. This chapter looks in more detail at some of the most important performance management issues.
Understanding the metrics that drive the business is critical for success. Building a spider of the relationships between the different business factors is a useful way to get started and understand what you need to know more about. At LOVEFiLM, given we were a subscription business, ultimately revenue was dependent upon the number of paying subscribers we had ...