Successes and Failures of Knowledge Management

Chapter 1

Parameters of knowledge management success

C.W. Holsapple^*

S.-H Hsiao^**

J.-Y. Oh^†*    Gatton College of Business, University of Kentucky, Lexington, KY, USA^**    Lawrence Technological University, Southfield, MI, USA^†    Eastern Kentucky University, Richmond, KY, USA

Abstract

We offer a perspective on knowledge management (KM) activities that can occur in most any organization, viewing them as parameters in a functional specification of organization effectiveness. Nine such activities are examined; they are mutually exclusive, relatively comprehensive, and segmented into those that focus on direct manipulation of knowledge resources (first order) and those that are managerial influences on the conduct of knowledge management (second order). ...