Don’t neglect the foundation: how organizations can build their knowledge architecture and processes for long-term sustainability
Abstract
Many organizations miss the mark when developing the foundational architecture that underpins their KM technologies, take too narrow or short term a perspective, or do not continue to evolve that architecture as user needs and the organization’s information ecosystem evolves. By correctly validating design decisions through use cases, usability testing, and metrics at the start of the project, taking a long term, enterprise point of view and updating information architecture on an ongoing basis, KM systems can more effectively perform to their potential. ...
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