Successes and Failures of Knowledge Management

Preface

Over the past 30 years, the knowledge management (KM) field has evolved from focusing strictly on capturing knowledge, to moving from “collections” to “connections,” to incorporating knowledge assets as part of an organization’s intellectual capital strategy. We have seen over the years that the IT codification approach to knowledge management is just one part of the organization’s knowledge management strategy, and perhaps the personalization approaches for sharing and collaborating are more impactful in many ways through the use of online communities of practice and other social networking methods. Over the years, we have also witnessed the KM owner in an organization being the CIO, CKO, VP-HR/OD, VP-Strategy, and other senior champions ...